Shipping policy
Last updated: October 30, 2026
Every Steel Atelier piece is made to order in our workshop in Turkey and shipped directly to your door. Here's everything you need to know about how your artwork reaches you.
Free shipping
We offer free express shipping on all orders to the United States, the United Kingdom and the European Union. There are no minimum order values and no hidden fees.
If you'd like a piece delivered to a country not listed here, please contact us and we'll be happy to look into it.
No customs surprises
All import duties, taxes and customs fees are included in the price you pay at checkout. You will not be asked to pay anything extra when your order is delivered.
Production time
Because each piece is made especially for you, we begin production as soon as your order is confirmed. Standard pieces are cut, finished and ready to ship within 1 to 3 business days.
Custom-size and custom-design pieces follow the timeline we agree with you when you approve your order.
Delivery time
We ship with trusted express carriers: UPS, FedEx and DHL. Once your order has shipped, delivery usually takes 3 to 7 business days, depending on your location.
Our largest sizes are shipped in oversized packaging and may occasionally take a little longer. Delivery times are estimates, and on rare occasions carriers or customs may cause short delays. If anything changes, we'll keep you informed.
Tracking your order
As soon as your order leaves our workshop, you'll receive an email with your tracking number, so you can follow your artwork all the way to your door.
Careful packaging
Every piece is packed to protect it on its journey, with protective foam and corner guards. Multi-panel pieces are packed with each panel separately protected, and include everything you need for installation.
Delivery address
Please make sure your shipping address and phone number are complete and correct when placing your order. Carriers may need to contact you to arrange delivery, especially for larger pieces. If you notice a mistake after ordering, email us as soon as possible and we'll do our best to update it before your order ships.
We are unable to ship to P.O. boxes, as our pieces require courier delivery.
Damaged in transit
It's rare, but if your order arrives damaged, we're truly sorry. Please email us within 7 days of delivery with photos of the item and the packaging. We'll arrange a replacement or a full refund at no cost to you.
Lost or delayed parcels
If your tracking hasn't updated for several days, or your order hasn't arrived within the expected time, please let us know. We'll work with the carrier to locate your parcel and make sure it's resolved.
Questions?
We're happy to help. Contact us at info@cikoswallart.com.